Andhra Pradesh Chief Minister Y. S. Jagan Mohan Reddy has launched a new programme, ‘Jaganannaku Chebudham’ aimed at redressing individual grievances pertaining to government services or schemes.
The Chief Minister launched a toll-free helpline number 1902 which allows citizens to directly call and raise their individual problems with the Chief Minister’s Office.
It is an upgraded version of ‘Spandana’ that aims to proactively reach out to citizens, gather their grievances in a focused manner, and address them in a mission mode.
The government has also formed PMUs (Project Monitoring Units) to ensure timely and effective resolution of citizens’ issues.
These special monitoring teams will work at various levels of government from the state-level to the mandal-level to regularly follow up and monitor the redressal process.