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Zomato launches AI customer support platform Nugget for businesses

Category : Business and economics
Published on: February 20 2025 Share on facebook

  • Zomato has announced an AI-powered customer support platform called Nugget to help businesses automate their operations. 
  • CEO Deepinder Goyal posted the news on X saying the tool was used internally over three years before being rolled out. 
  • “Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed,” he noted. 
  • The AI customer support platform is able to resolve up to 80% queries autonomously, can learn and adapt in real-time and doesn’t require users to know coding as it’s a no-code platform. 
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