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RBI sets up 6-member committee to review customer service standards

Category : Business and economics
Published on: May 26 2022 Share on facebook

  • The Reserve Bank of India has set up a six-member committee headed by former Deputy Governor, B. P. Kanungo, to review customer service standards in entities regulated by it.
  • This committee would examine the state of customer service in banks, non-banking financial companies (NBFCs) and payment operators, and suggests measures to improve customer service.
  • The panel has to submit its report within three months after its first meeting.
  • Headed by former RBI deputy governor BP Kanungo, the six-member panel comprises A K Goel, chairman of IBA and MD & CEO, PNB; Dr AS Ramasastri, former director of IDRBT; Dr Amitha Sehgal, secretary, All India Bank Depositors Association (AIBDA); Dr Rajeshri N Varhadi, professor, Department of Law, University of Mumbai and Anil Kumar Sharma, executive director of RBI.
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