The National Consumer Helpline (NCH), under the Department of Consumer Affairs, Government of India, has taken a significant step forward in resolving consumer grievances by partnering with over 1,000 companies as part of its Convergence Programme.
Since its inception, convergence partners have grown substantially from 263 companies in 2017 to 1,009 in 2024.
In addition to its growing network of partners, the Department of Consumer Affairs has been actively monitoring grievance data to improve the redressal process.
