Sugam Digital Gujarat Initiative – Digitisation of 20 High-Demand Services

The Gujarat government, led by Chief Minister Bhupendra Patel, launched the Sugam Digital Gujarat Initiative on March 24, 2026, under the Department of Science and Technology. It digitises around 20 high-transaction public services across five departments: Social Justice & Empowerment, Revenue, Legal, Food & Civil Supplies, and Tribal Development.

Key Services Digitised (Phase 1):

• Issuance of caste, income, non-creamy layer, and EWS certificates.
• Ration card services (addition/deletion of members, corrections, duplicate cards).
• Revenue department documents and ready affidavits from the Legal department.

Features:

• Faceless, paperless, and cashless delivery via the Digital Gujarat portal.
• Integration with Aadhaar-based authentication, DigiLocker, eSign, API verification, QR-coded certificates, and UPI payments.
• Data reuse to reduce redundancy; some services accessible via WhatsApp.
• Based on recommendations of the Gujarat Administrative Reforms Committee (GARC).

Impact: The platform already handles ~1.20 crore applications annually, with ~87 lakh linked to these services. It aims to cut processing time, enable real-time tracking, and boost transparency. Future plans include Gujarati-language AI models and wider departmental integration.