RBI sets up 6-member committee to review customer service standards

Category : Business and economics Published on: May 26 2022

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The Reserve Bank of India has set up a six-member committee headed by former Deputy Governor, B. P. Kanungo, to review customer service standards in entities regulated by it.
This committee would examine the state of customer service in banks, non-banking financial companies (NBFCs) and payment operators, and suggests measures to improve customer service.
The panel has to submit its report within three months after its first meeting.
Headed by former RBI deputy governor BP Kanungo, the six-member panel comprises A K Goel, chairman of IBA and MD & CEO, PNB; Dr AS Ramasastri, former director of IDRBT; Dr Amitha Sehgal, secretary, All India Bank Depositors Association (AIBDA); Dr Rajeshri N Varhadi, professor, Department of Law, University of Mumbai and Anil Kumar Sharma, executive director of RBI.