The minister of consumer affairs, Piyush Goyal has launched the right-to-repair portal, taking a step towards empowering consumers.
He also unveiled the NTH application and new premises of the National Consumer Helpline center in Delhi on the occasion of National Consumer Day.
The launch of right to repair portal will now reduce the dependency of consumers on manufacturers in case their product fails to operate.
After its launch, India joined the clutch of countries like the United States (US) and the United Kingdom (UK).
According to the new rules and regulations, the consumers will receive the manual of product details so that they can independently repair the product by themselves or get them repaired by third parties following the product manual instructions.
In the first phase, the right-to-repair portal will cover electronic products, consumer durables, mobile phones, farming equipment, and automobiles.
Customers can modify and repair their products instead of seeking help from manufacturers, which troubles the customer with long waiting hours and unnecessary company policies.
