The Reserve Bank of India (RBI), in collaboration with the Indian Banks' Association (IBA) and the Indian Institute of Banking and Finance (IIBF), has introduced a certification program for Debt Recovery Agents (DRA). This is to ensure that recovery agents are well-trained and qualified before engaging in recovery activities for banks or NBFCs.

Purpose of the Course:

- To enhance the knowledge of banking products, policies, and processes.

- To build skills in debt recovery, repossession, and improve communication and behavior in customer interactions.

- Ensure fair and responsible recovery practices.

The Reserve Bank of India (RBI), in collaboration with the Indian Banks' Association (IBA) and the Indian Institute of Banking and Finance (IIBF), has introduced a certification program for Debt Recovery Agents (DRA). This is to ensure that recovery agents are well-trained and qualified before engaging in recovery activities for banks or NBFCs.

Purpose of the Course:

- To enhance the knowledge of banking products, policies, and processes.

- To build skills in debt recovery, repossession, and improve communication and behavior in customer interactions.

- Ensure fair and responsible recovery practices.

Educational Qualification: Minimum SSC (10th pass).

Age: Must be 18 years or older at the time of applying.

Training Duration:

  • 10th pass to undergraduate – 100 hours

  • Graduates and above – 50 hours

BPO/Call Centre employees with graduate degrees also need only 50 hours of training.

Documents required: Proof of age and education during registration.

Exemption: Retired bank officers aged 60+ with relevant experience may be exempted by banks from training and certification.

Exam Pattern- 

Format: 100 multiple-choice questions, worth 1 mark each.

- Mode: Online only.

- Duration: 2 hours.

- Negative Marking: None.

- Medium: Available in English, Hindi, and regional languages like Marathi, Tamil, Telugu, Malayalam, Gujarati, Kannada, Bengali, Oriya, and Assamese.

Passing Criteria: 

To pass the exam, candidates need to score at least 50 out of 100 marks.

Time Limit to Pass: Candidates must pass the exam within three attempts and within nine months of completing training. If they fail to do so, they must re-enroll for the training and exam.

Exams are held online on pre-scheduled dates published on the IIBF website.

Exams will be held only in centers where at least 20 candidates are registered.

List of centers is available on the IIBF website.

Applications are submitted online by the accredited training institutes once the mandatory training is completed. Candidates must be registered during the open registration period.

Examination will be conducted in English, Hindi and other vernacular languages viz. Marathi,

Malayalam, Gujarati, Kannada, Oriya, Bengali, Tamil, Telugu and Assamese.